- From
contracts@silentnight.co.uk - To
complainant mailbox on file (admin@serta.asia)
- Date
2026-09-19 (UTC 09:52; Asia/Shanghai 17:52 on 2026-09-19)
- Subject
Your support request has been received: 00073028
- Snippet
“Hello, Thank you for contacting us. We’ve received your request about Please forward to Serta / SSB licensing & complaint management — consumer file https://www.serta.asia, and our team will be…”
Silentnight contracts auto-acknowledgement (licensed-network inbox). Not a Serta named case-owner point-by-point written reply. Automatic reply / warranty ticket ≠ named point-by-point written reply.