Serta silence docket — as of 2026-09-19 still no named point-by-point written reply

Public docket · updated 2026-09-19

As of 2026-09-19: still no named point-by-point written reply

As of 2026-09-19, 78 days after the first written notice (2026-07-03), Serta still has not published a named point-by-point written reply to this file. The eighth-notice deadline day (2026-09-12) arrived with only automatic acknowledgements and warranty tickets. The ninth-wave licensed-network sends (2026-09-16~17) produced Message blocked / Undeliverable DSN returns on several mailboxes. Automatic reply / warranty ticket ≠ named point-by-point written reply. Full ledger: silence evidence.

What arrived instead of an answer
Warranty / auto-ack ticket numbers on the record: 04924162, 04924539, 04963917, and now 04966202 (customercare@sertasimmons.com). Plus automatic replies from cancustomerservice@sertasimmons.com. These are acknowledgements, not a named case owner's point-by-point written answer.
Ninth-wave licensed-network DSN / blocks
Documented delivery failures on the ninth notice wave include Message blocked to jdoonan@sertasimmons.com and yatsan@yatsan.com (2026-09-17), Message blocked to customercarenz@ahbeard.com (2026-09-16), and Undeliverable mailbox full for support@serta.com (2026-09-16, postmaster@ssbedding.onmicrosoft.com). This is a delivery/silence ledger — not a court finding of fraud.
Daily public clock
The day-count on this page is refreshed until a named point-by-point written reply appears. Silence evidence and text exhibits: /silence/.

Earlier notices, evidence-preservation requests, the apology demand and the refund demand remain expressly reserved. Unproven legal labels are still put as questions — not adjudicated findings.

As of 2026-09-19, about 78 days after the first written notice (2026-07-03), this file still has no named point-by-point written reply from a Serta / Serta Simmons Bedding case owner. The eighth-notice deadline day (2026-09-12) arrived. What arrived instead: automatic replies and warranty ticket numbers — including 04966202. The ninth notice wave to licensed-network addresses (2026-09-16~17) produced Message blocked / Undeliverable DSN returns on several boxes.

Automatic reply / warranty ticket ≠ named point-by-point written reply. This page is a silence / delivery ledger. It does not adjudicate fraud.

Warranty / auto-ack ledger (not a written answer)

2026-07-03
Ticket 04924162 — From customercare@sertasimmons.com. Subject: Information Regarding your Serta Simmons Warranty Request | Votre demande de garantie # 04924162. Template acknowledgement.
2026-07-06
Ticket 04924539 — From customercare@sertasimmons.com. Same warranty-request template pattern. Earlier Help Scout-style templates from support@serta.com also sit on the mail trail.
2026-09-12
Eighth notice day — Automatic reply from cancustomerservice@sertasimmons.com on the EIGHTH NOTICE. Same day: Ticket 04963917 from customercare@sertasimmons.com (subject includes # 04963917).
2026-09-16
Ticket 04966202 — From customercare@sertasimmons.com. Subject: Information Regarding your Serta Simmons Warranty Request | Votre demande de garantie # 04966202. Snippet: “Our team will review your request and provide you an update shortly… Your acknowledgment number is: 04966202.” Text exhibit →

Automatic reply / warranty ticket ≠ named point-by-point written reply.

Ninth-wave licensed-network DSN / blocked addresses

These are Gmail mailer-daemon / Microsoft postmaster delivery failures recorded against ninth-notice sends. They are delivery facts on the public clock — not a court judgment.

2026-09-16
Message blocked → customercarenz@ahbeard.com (mailer-daemon@googlemail.com). Text exhibit →
2026-09-16
Undeliverable · mailbox full → support@serta.com (postmaster@ssbedding.onmicrosoft.com).
2026-09-17
Message blocked → jdoonan@sertasimmons.com (mailer-daemon@googlemail.com). Remote: 550 5.4.1 Recipient address rejected: Access denied.
2026-09-17
Message blocked → yatsan@yatsan.com (mailer-daemon@googlemail.com).

Also on the same day as ticket 04966202: automatic reply from cancustomerservice@sertasimmons.com to the ninth-notice subject line. Still: Automatic reply / warranty ticket ≠ named point-by-point written reply.

Text exhibits (screenshots pending)

Public text-docket exhibits quoting From / Subject / Date / short snippet only. Gmail UI screenshots were not captured in this deploy pass and remain pending. Privacy: complainant legal name beyond Jason Tam (already on this site) is omitted; unrelated private mail full text is not published.