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Public docket · updated 2026-09-27

As of 2026-09-27: Serta HQ alleged cheating / deception — 86 days, still no named written reply

As of 2026-09-27, 86 days after the first written notice (2026-07-03), Serta / Serta Simmons Bedding HQ — alleged cheating / deception of the customer: warranty auto-acks (latest batch 04969702–04969708) promise a review and an update “shortly,” yet there is still no named point-by-point written reply. Acknowledgement number ≠ named point-by-point written reply. Promising an update then staying silent is the alleged deception pattern. Automatic reply / warranty ticket ≠ named point-by-point written reply. Full ledger: silence evidence · ticket wall.

• Alleged HQ deception pattern

  Tickets 04963917, 04966202, 04968606, 04968775, 04969702–04969708 promise “update shortly.” As of 2026-09-27 (86 days after 2026-07-03): 0 named point-by-point written replies. Evidence-linked allegation — not adjudicated fraud. ticket wall.

• What arrived instead of an answer

  Warranty / auto-ack tickets: 04924162, 04924539, 04963917, 04966202, 04968606, 04968775, 04969702, 04969704, 04969705, 04969706, 04969707, 04969708. Silentnight 00073025/00073028. Acknowledgements, not a named case owner's answer.

• Pressure ledger still unanswered

  Named case owner; factory inspection; model map Storini/Sari-San Sebastian/AvantGarde/W13118HM; official-channel invoice ~US$23,000; refund or written refusal that survives the photos.

• Ninth-wave licensed-network DSN / blocks

  Message blocked / Undeliverable on several boxes (2026-09-16~17). Delivery/silence ledger — not a court finding of fraud.

• Non-brand channel notes (not a brand reply)

  Hong Kong Consumer Council declined email complaints (requires online form / hotline) — not a Serta written answer. Auto-ack / warranty ticket ≠ named point-by-point written reply.

• Non-brand media tips (not a brand reply)

  Consumer Reports / Guardian tip acknowledgements — not a Serta written answer; not a filed case. HelpScout “up to 5 business days” auto ≠ named point-by-point written reply. Auto-ack / warranty ticket ≠ named reply.

• Daily public clock

  Day-count refreshes until a named point-by-point written reply appears. /silence/.

Earlier notices, evidence-preservation requests, the apology demand and the refund demand remain expressly reserved. Unproven legal labels are still put as questions — not adjudicated findings.