Visible labels, codes and product names

Public docket · updated 2026-09-12

Serta has still not named a case owner

As of 2026-09-12, this complaint remains unanswered in substance. That is 71 days after the first written notice (2026-07-03) and 58 days after the sixth notice (2026-07-16). The seventh notice (2026-07-18) asked Serta to substantiate the premium, origin, model and service claims used to sell this mattress. No named case owner, case number, inspection appointment, official-channel invoice or refund has been published here.

• What is still missing

  A named officer at Serta Simmons Bedding or Serta China; an in-person manufacturer inspection; the exact model mapping among Storini, Sari/San Sebastian, AvantGarde and W13118HM; decoded QR/barcode records; and proof that the ~US$23,000 payment went through an official authorised channel.

• What this site now adds

  A US-headquarters briefing, a China-market briefing, a dated timeline, a search-oriented FAQ, and a label/code index — so US and Chinese searchers, journalists and regulators can find the same primary record.

• Daily public clock

  The day-count on this page is refreshed every day until Serta answers. Repeating the same article is not the point. The point is a dated, checkable fact: the silence is still running.

Earlier notices, evidence-preservation requests, the apology demand and the refund demand remain expressly reserved. Unproven legal labels are still put as questions.