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Complainant’s clip. Highlights pulled down so the plate isn’t blown out. Click SERTA to draw it again. Watch the 02:02 film →
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Cited captures
Headless-Chrome captures of 黑猫, 消费保, Trustpilot, Reddit, serta.com warranty and press. Each still has a caption: URL, date, amount, brand reply or silence. Not a class action. Not this Hong Kong SKU.
CAP-001 · 黑猫投诉 · 2026-09-14
Black Cat complaint no. 17369329394, filed 20 October 2023, titled “舒达床和床垫欺诈消费者以及品控和售后有问题”. Filed amount 230,000 yuan. Status: completed. Serta 舒达 reply on the page: already in contact, a plan would be offered. The complainant’s text describes a wedding-bed purchase: a new Floren…
CAP-002 · 黑猫投诉 · 2026-09-14
Black Cat complaint no. 17376233817, 27 September 2024. Title: “舒达床垫，欺诈隐瞒性消费者，未送货，拒不退款”. Amount 21,498 yuan. Status: completed after 30 days with no further user action. The complainant says a shop salesman used ‘headquarters dumping / historic low / first open-bin sale in 16 yea…
CAP-005 · 消费保 · 2026-09-14
消费保 filing 100237595, 29 December 2025. 舟山第六空间 舒达旗舰店, 阳阳 Pro, 8,200 yuan, sold as professional spine-care, medium-firm, lumbar support. First use 8 December after two months of airing; back pain the first night; no prior lumbar history; shop said ‘new mattress needs adapting’; a …
CAP-006 · 消费保 · 2026-09-14
消费保 101017272, 16 March 2026. 哈尔滨居然之家 舒达专柜, Lisbon model, installed 28 October, 16,500 yuan. Sag after a few uses; the shop said only spring-caused sag counts as a quality issue. On 1 May 2026 the platform auto-closed: ‘we did not obtain an effective reply from the complained-of …
CAP-007 · 消费保 · 2026-09-14
消费保 97421909, 1 August 2024. 云南玉溪红塔区舒达专卖店, 14,000 yuan for bed frame plus mattress. Odour, then use, then sag that would not rebound after about a month. Taken away ‘for factory inspection’, then silence. On 29 July the complainant rang 400-880-1931 — the number Serta China still…
CAP-008 · 消费保 · 2026-09-14
消费保 100434847, 25 January 2026. 广州居然之家三楼舒达, model 洛杉矶铂金, sold from a 10,000-yuan list to an 8,000-yuan ‘special’. A week later another store and the official site showed the model discontinued for months. Sales first denied, then admitted factory leftover. Refund refused because …
CAP-009 · 消费保 · 2026-09-14
消费保 99011157, 18 June 2025. 佛山顺德乐从, shop named 臻上舒达家具店, licence pointing at 舒达家具用品（深圳）有限公司. Handwritten sales slip, personal WeChat/Alipay collection, 180×200 ordered, measured 7 cm short and 5 cm thinner. Sales said it would ‘grow longer in a few days’. The complainant asked for…
CAP-010 · 消费保 · 2026-09-14
消费保 100062525, 3 December 2025. 舒达倾城, 23,999 yuan, severe lumbar pain, refund requested. Shop: 30% restocking, said to be undisclosed at sale. The complainant’s point: a few minutes of showroom ‘trial’ is not a night’s sleep. Platform auto-closed 17 January 2026 for lack of an ef…
CAP-011 · 消费保 · 2026-09-14
消费保 96018332, 9 May 2023. 上海真北红星美凯龙, 13,980 yuan in 2017. Sales said 25 years; official copy still says 25-year use-warranty; sag, and the shop then said only the springs are covered and a replacement would cost the customer 2,600 yuan. Later marked ‘resolved / free repair / add …
CAP-012 · 消费保 · 2026-09-14
消费保 99252079, 30 July 2025. 淮南田家庵居然之家, Serta-branded shop, 14,000 yuan. Filing: the shopkeeper fled, no goods, no refund. Easyhome: payment did not go through the mall cashier, so not their problem. This is a dealer-channel exhibit. This Hong Kong file withholds the dealer name s…
CAP-013 · 消费保 · 2026-09-14
消费保 99539216, 13 September 2025. Changchun Eurasia mall, Serta mattress, 5,999 yuan, used from late May 2025 after renovation off-gassing, sag and nightly back pain within three months. Status at filing: waiting for a worker to inspect. Platform later auto-closed for no brand rep…
CAP-014 · Trustpilot · 2026-09-14
Trustpilot company card for serta.com, captured 14 September 2026: 226 reviews, 3.6 average, claimed profile, paid Trustpilot subscription, invited reviews mixed with verified ones. AI summary on the page still has to say customers describe ‘ambiguous experiences with product’ an…
CAP-017 · 乐居财经 · 2026-09-14
乐居财经, 17 November 2023, citing 黑猫: 118 舒达-related filings, 104 marked completed. The article retells a 21,000-yuan Florence mattress with yellow blotches and a dirty sample bed, and a Wenzhou four-piece purchase of which one was a cut-label (剪标) unit later said to have no after-s…
CAP-020 · serta.com · 2026-09-14
Cited capture of how Serta presents itself in the US: iComfort Pro on a wooden frame, three official counting-sheep mascots, banner ‘BAAAD NEWS FOR COUNTING SHEEP!’. Other homepage copy: World’s Best Mattress, 100-night trial, free shipping and returns on serta.com, 10-year limit…
CAP-021 · 中国质量新闻网 · 2026-09-14
China Quality News / Huanqiu, 3 July 2025: 舒达家居用品（深圳）有限公司 won RMB 1.1 million in Foshan and Dongguan trademark cases against stores using ‘美国舒达家居有限公司·授权’, house names and domains that rode the mark. Headquarters already treats channel confusion as a brand problem. A genuine mattr…
Each still is also bound to a public-complaint card. This Hong Kong Storini file sits beside them so Serta cannot pretend the silence is unique.