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Docket
Journal — dated notes, one source or exhibit each
A living docket. Case events and cited public records, not a recycled blog.
2026-09-14 · case
Catalogue relaunch2026-09-12 · case
Eighth notice2026-09-01 · source
Official serta.com: ¾ inch smooth-top / 1½ inch quilted2026-08-10 · source
BBB labels include Unanswered: business failed to respond2026-08-01 · source
BBB: severe sagging at 18 months, proper foundation, Unanswered2026-08-01 · source
iComfort Foresight: deep sag, 10-year warranty, still arguing2026-08-01 · source
Warranty form sent; sagging still in dispute2026-08-01 · source
BBB: 93 complaints in three years, 26 closed in twelve months2026-07-26 · source
Second replacement; warranty then voided over the bed frame2026-07-22 · source
Cover noise plus manufactured incorrect dimensions2026-07-18 · case
Seventh notice2026-07-16 · case
Sixth notice2026-07-12 · case
Fifth notice2026-07-08 · case
Fourth notice2026-07-07 · case
Third notice2026-07-03 · case
First notice and site2026-07-01 · case
Delivery2026-06-11 · source
拆解文：国内仍铺妙而扣，北美已转向袋簧；进口话术被点名2026-05-07 · source
Retailer stopped selling Serta; brand emails 'nearly none'2026-05-07 · case
Sari / San Sebastian date line2026-04-07 · source
iComfort sag 2.5 inches; claim denied over a liquid stain2026-04-02 · case
Huizhou production date2026-03-22 · source
iComfort: body impressions in 2–4 years; stain voids warranty2026-03-22 · source
The 1.0–1.4 inch gap: painful, not covered2026-03-20 · case
Purchase2026-03-16 · source
哈尔滨居然之家里斯本：使用几次塌陷；平台称未获品牌有效回复2026-02-13 · source
Paid $50 for an inspector to confirm a defect, then $100 to deliver the replacement2026-02-12 · source
Dartmouth King: 1.5-inch depressions in under seven months2026-02-01 · source
ConsumerAffairs: 1.2 / 5 from 614 reviews, 76% one-star2026-01-31 · source
Law-tag codes W20F to W1: ¾ inch vs 1½ inch2026-01-29 · source
White Glove FAQ: scheduled delivery, in-room setup, packaging out, old mattress out2026-01-29 · source
Official rule: authorised retailer handles the claim2026-01-15 · source
Replacement ordered 15 Jan 2026; same failure within two weeks2026-01-12 · source
Cheaper Serta sagging a few months after the trial ended2026-01-01 · source
Published China consumer door: form plus 400-880-19312026-01-01 · source
Sold as a nightly mattress; later called a guest-room product2026-01-01 · source
US warranty marketed as hassle-free on the homepage2026-01-01 · source
This file: Storini King Size, ~US$23,000, eight unanswered notices2026-01-01 · source
舒达中国保用：不当搬动及折曲造成的损坏不在免费保用之列2026-01-01 · source
舒达中国服务页：安装、维修、一次解决、物流跟踪、安全送达2026-01-01 · source
Official hero: counting sheep, iComfort Pro, 'Baaad News For Counting Sheep'2026-01-01 · source
serta.com Trustpilot: 225 reviews, 3.6 average2026-01-01 · source
White Glove: setup in the room of choice, old-mattress removal2026-01-01 · source
Retailer table: 1½ inch innerspring / ¾ inch foam2025-12-29 · source
舟山旗舰店阳阳 Pro：宣传护脊，首晚腰疼2025-12-01 · source
100-night trial is a serta.com path; other retailers are on their own terms2025-10-31 · source
Sold 'as is'; one year later, no warranty2025-09-10 · source
BBB 10 Sept 2025: ten-year warranty unpaid, status Unanswered2025-09-01 · source
Perfect Sleeper Hybrid sagging before one year2025-07-03 · source
舒达自己打假：13 家门店攀附授权，判赔 110 万2025-06-07 · source
Bought January 2024, replaced once, same sag, back pain2025-05-20 · source
上海金桥红星美凯龙：ICF ai pro 拆封安装后噪声，金额 19,699 元2024-11-25 · source
使用约一个月即明显塌陷；售后称无作用力下仅 5 毫米2024-11-17 · source
iComfort Pro sagging near 1 inch in 6–8 months; warranty waits for 1.5 inches2024-08-01 · source
3-inch middle sag at 3.5 years; warranty never explained at sale2024-08-01 · source
玉溪专卖店悬浮床：约一个月塌陷；400-880-1931 未按期回复2024-06-01 · source
Replaced once; sagged again within months2023-11-17 · source
乐居财经: 黑猫 118 起舒达投诉；剪标床垫被指不予售后2023-11-01 · source
南昌舒达真皮床：销售离职、床体晃动、只换床头2023-10-20 · source
佛罗伦萨新垫黄斑、样品床脏损，金额写 230,000 元档2023-07-12 · source
Poor quality with fake warranty — read what the 10 years include2023-02-22 · source
Pottery Barn Serta pillowtop: months of promised callbacks, no evaluation2022-12-14 · source
Licensed sofa: Serta name, another factory, warranty bounce2022-07-09 · source
Collapsed in two years; store credit that cannot buy the same sale price2020-02-17 · source
About 28% of long-term Perfect Sleeper owners report sagging
Catalogue relaunch2026-09-12 · case
Eighth notice2026-09-01 · source
Official serta.com: ¾ inch smooth-top / 1½ inch quilted2026-08-10 · source
BBB labels include Unanswered: business failed to respond2026-08-01 · source
BBB: severe sagging at 18 months, proper foundation, Unanswered2026-08-01 · source
iComfort Foresight: deep sag, 10-year warranty, still arguing2026-08-01 · source
Warranty form sent; sagging still in dispute2026-08-01 · source
BBB: 93 complaints in three years, 26 closed in twelve months2026-07-26 · source
Second replacement; warranty then voided over the bed frame2026-07-22 · source
Cover noise plus manufactured incorrect dimensions2026-07-18 · case
Seventh notice2026-07-16 · case
Sixth notice2026-07-12 · case
Fifth notice2026-07-08 · case
Fourth notice2026-07-07 · case
Third notice2026-07-03 · case
First notice and site2026-07-01 · case
Delivery2026-06-11 · source
拆解文：国内仍铺妙而扣，北美已转向袋簧；进口话术被点名2026-05-07 · source
Retailer stopped selling Serta; brand emails 'nearly none'2026-05-07 · case
Sari / San Sebastian date line2026-04-07 · source
iComfort sag 2.5 inches; claim denied over a liquid stain2026-04-02 · case
Huizhou production date2026-03-22 · source
iComfort: body impressions in 2–4 years; stain voids warranty2026-03-22 · source
The 1.0–1.4 inch gap: painful, not covered2026-03-20 · case
Purchase2026-03-16 · source
哈尔滨居然之家里斯本：使用几次塌陷；平台称未获品牌有效回复2026-02-13 · source
Paid $50 for an inspector to confirm a defect, then $100 to deliver the replacement2026-02-12 · source
Dartmouth King: 1.5-inch depressions in under seven months2026-02-01 · source
ConsumerAffairs: 1.2 / 5 from 614 reviews, 76% one-star2026-01-31 · source
Law-tag codes W20F to W1: ¾ inch vs 1½ inch2026-01-29 · source
White Glove FAQ: scheduled delivery, in-room setup, packaging out, old mattress out2026-01-29 · source
Official rule: authorised retailer handles the claim2026-01-15 · source
Replacement ordered 15 Jan 2026; same failure within two weeks2026-01-12 · source
Cheaper Serta sagging a few months after the trial ended2026-01-01 · source
Published China consumer door: form plus 400-880-19312026-01-01 · source
Sold as a nightly mattress; later called a guest-room product2026-01-01 · source
US warranty marketed as hassle-free on the homepage2026-01-01 · source
This file: Storini King Size, ~US$23,000, eight unanswered notices2026-01-01 · source
舒达中国保用：不当搬动及折曲造成的损坏不在免费保用之列2026-01-01 · source
舒达中国服务页：安装、维修、一次解决、物流跟踪、安全送达2026-01-01 · source
Official hero: counting sheep, iComfort Pro, 'Baaad News For Counting Sheep'2026-01-01 · source
serta.com Trustpilot: 225 reviews, 3.6 average2026-01-01 · source
White Glove: setup in the room of choice, old-mattress removal2026-01-01 · source
Retailer table: 1½ inch innerspring / ¾ inch foam2025-12-29 · source
舟山旗舰店阳阳 Pro：宣传护脊，首晚腰疼2025-12-01 · source
100-night trial is a serta.com path; other retailers are on their own terms2025-10-31 · source
Sold 'as is'; one year later, no warranty2025-09-10 · source
BBB 10 Sept 2025: ten-year warranty unpaid, status Unanswered2025-09-01 · source
Perfect Sleeper Hybrid sagging before one year2025-07-03 · source
舒达自己打假：13 家门店攀附授权，判赔 110 万2025-06-07 · source
Bought January 2024, replaced once, same sag, back pain2025-05-20 · source
上海金桥红星美凯龙：ICF ai pro 拆封安装后噪声，金额 19,699 元2024-11-25 · source
使用约一个月即明显塌陷；售后称无作用力下仅 5 毫米2024-11-17 · source
iComfort Pro sagging near 1 inch in 6–8 months; warranty waits for 1.5 inches2024-08-01 · source
3-inch middle sag at 3.5 years; warranty never explained at sale2024-08-01 · source
玉溪专卖店悬浮床：约一个月塌陷；400-880-1931 未按期回复2024-06-01 · source
Replaced once; sagged again within months2023-11-17 · source
乐居财经: 黑猫 118 起舒达投诉；剪标床垫被指不予售后2023-11-01 · source
南昌舒达真皮床：销售离职、床体晃动、只换床头2023-10-20 · source
佛罗伦萨新垫黄斑、样品床脏损，金额写 230,000 元档2023-07-12 · source
Poor quality with fake warranty — read what the 10 years include2023-02-22 · source
Pottery Barn Serta pillowtop: months of promised callbacks, no evaluation2022-12-14 · source
Licensed sofa: Serta name, another factory, warranty bounce2022-07-09 · source
Collapsed in two years; store credit that cannot buy the same sale price2020-02-17 · source
About 28% of long-term Perfect Sleeper owners report sagging