iComfort Pro sagging near 1 inch in 6–8 months; warranty waits for 1.5 inches

17 November 2024: poster bought an iComfort Pro HD firm 6–8 months earlier, waking in pain, sag close to one inch, warranty will not move until past 1.5 inches. Compares Sealy’s 0.5-inch threshold. A later comment describes an iComfort Pro Canterbury with back pain at seven weeks. Cited next to this Storini file because the public pattern — iComfort Pro sag under 1.5 inch — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Reddit r/Mattress — Serta iComfort Pro HD →

Back to the primary record or the public complaint desk.