Bought January 2024, replaced once, same sag, back pain

7 June 2025 Trustpilot: terrible experience, replaced once, same sagging, terrible on the back, supports said to be in place. Replacement-that-fails is a repeating public sentence. Cited next to this Storini file because the public pattern — replaced then sagged — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Trustpilot — Serra/Serta January 2024 →

Back to the primary record or the public complaint desk.