source note · 2026-01-01
Retailer table: 1½ inch innerspring / ¾ inch foam
Rooms To Go publishes Serta warranty codes (W20F, W15, W10S…) with body-impression thresholds: typically less than 1½ inches for innerspring, less than ¾ inch for smooth-top hybrid and all-foam. Coverage requires a matching foundation or equivalent frame with center support. Floor samples excluded. This is the fine print behind '10-year limited warranty' on serta.com. Cited next to this Storini file because the public pattern — warranty schedule — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.
Rooms To Go — Serta Mattress Warranty →
Back to the primary record or the public complaint desk.




