Paid $50 for an inspector to confirm a defect, then $100 to deliver the replacement

13 Feb 2026: defective from day one, back pain; City Furniture required $50 for an inspector and $100 to deliver a replacement of the same style. The cost of proving Serta's defect was put on the customer. Cited next to this Storini file because the public pattern — paid inspection — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Trustpilot — City Furniture, Clearwater →

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