The 1.0–1.4 inch gap: painful, not covered

A 22 March 2026 trade explainer states Serta covers visible indentations exceeding 1.5 inches measured without weight, and that sagging between 1.0 and 1.4 inches can cause back pain but will not trigger replacement. Years 1–5 non-prorated; years 6–10 prorated. This is the published rule the US complaints keep hitting. Cited next to this Storini file because the public pattern — 1.5-inch warranty gap — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Mattress Miracle — Serta Mattress Warranty Coverage →

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