BBB: severe sagging at 18 months, proper foundation, Unanswered

BBB narrative: after only 18 months of use, severe sagging exceeding normal wear; proper foundation; no excessive weight. Status labelled Unanswered. Same corporate profile as the 93-complaint three-year count. Cited next to this Storini file because the public pattern — 18-month sag unanswered — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

BBB — 18 months severe sagging →

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