Official serta.com: ¾ inch smooth-top / 1½ inch quilted

Serta’s own 2026 warranty page: 10-year limited warranty covers compressions deeper than 3/4 inch for smooth-top mattresses and deeper than 1 1/2 inch for quilted mattresses, plus foam split/crack and cover defects. First advice: check the foundation, rotate the mattress. This is the public door this Hong Kong file is not even being shown — there is still no named case owner. Cited next to this Storini file because the public pattern — official 3/4 and 1.5 inch rules — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

serta.com warranty page →

Back to the primary record or the public complaint desk.