Payment / remittance on record
- Consumer
Jason Tam · +852 9149 9992 · identifiers
- Product
Storini King Size
- Amount on file
about US$23,000 / HK$168,180 (subject to the receipt)
- Purchase / delivery
2026-03-20 / 2026-07-01
- 汇款原件
附件：汇款凭证（待用户核验路径） — remittance / FPS / bank original for public gallery pending user verification. Local exhibits currently hold delivery/label photos only — no fabricated bank proof.
Core allegation (alleged): advertising completely inconsistent with service
Premium Serta positioning including “World’s Best Mattress”-class messaging and White Glove-type delivery / install expectations supported a ~US$23,000 transaction. The same public file records the alleged course after payment: outdoor exposure, near-90° force-fold, unfulfilled install / cleanup commitments, post-payment blocking — see homepage and /silence/.
Consumer position (alleged): 广告与服务严重不符 — characterised as alleged false / seriously misleading commercial advertising versus actual delivery and after-sales — a performance gap, not an adjudicated criminal fraud finding.
Auto-tickets: promise of later update ≠ named point-by-point reply
Latest batch #04970506, #04970508–#04970513 (exhibit 04970506 · 04970513) plus earlier warranty tickets e.g. #04963917 / #04966202 / #04968606 / #04968775. Ticket number ≠ named point-by-point written reply.
Numbered demand — 7 calendar days (deadline 2026-09-30)
- Named case owner (name, role, direct phone/email) and official case / file number;
- Numbered answers or reasoned refusal on: model / label map (Storini / related); origin / import; delivery vs White Glove-type promises; authorised-channel invoice for ~US$23,000; manufacturer inspection; written refund decision or reasoned refusal;
- Written reconciliation of premium / “World’s Best” / White Glove-type advertising with documented handling — addressing the alleged advertising–performance gap;
- Confirmation whether escalated beyond a warranty auto-queue inside SSB / Serta;
- Why repeated auto-acks (including #04970506 / #04970508–13) that promise updates still produce zero named point-by-point replies as of this notice.
Public send record (afternoon wave)
- Message-IDs
Will be hung when the afternoon email wave send completes — not invented.
- From
admin@serta.asia only (no info@; no Gmail Reply-To)
- Deadline
2026-09-30 Asia/Shanghai
- Morning Formal Demand