Each still is a headless-Chrome capture of a public URL, taken 14 September 2026. It is a citation, not a court finding and not this Hong Kong Storini SKU. Private names on the platforms are already nicknames. Do not treat a screenshot as proof that every sentence on the original page is true — treat it as proof that the page existed, with this heading, this amount, and this brand reply or silence, on the capture date.
English caption. Black Cat complaint no. 17369329394, filed 20 October 2023, titled “舒达床和床垫欺诈消费者以及品控和售后有问题”. Filed amount 230,000 yuan. Status: completed. Serta 舒达 reply on the page: already in contact, a plan would be offered. The complainant’s text describes a wedding-bed purchase: a new Florence mattress plus a sample bed and pillows; the sample bed already damaged and stained; the new mattress showing yellow blotches before use; a second delivery still dirty; the store manager saying the company would no longer maintain it because the cost was too high. 乐居财经 later retold the same dirty-delivery / cut-label volume. This is a public filing, not a verdict, and not the Hong Kong Storini SKU.
