Replaced once; sagged again within months

A published complaint: mattress bought 24 May 2022 with a 10-year warranty; giant dips and a hump in the middle; furniture store and Serta both said to be declining responsibility. A separate BBB narrative on the same corporate family describes a 29 Dec 2023 purchase, sag within months, a June 2024 warranty claim, a replacement, then sag again. Cited next to this Storini file because the public pattern — sagging / replacement failed again — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

BBB — replacement mattress sagged again →

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