3-inch middle sag at 3.5 years; warranty never explained at sale

A ConsumerAffairs review: bought from American Mattress, never told about warranty; at 3.5 years a 3-inch sag in the middle and a misshapen lump under the top covering. The 1.5-inch rule, if applied, would already be met — the public complaint is that the sale never explained how to use it. Cited next to this Storini file because the public pattern — 3-inch sag — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

ConsumerAffairs — American Mattress purchase →

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