source note · 2025-10-31
Sold 'as is'; one year later, no warranty
31 Oct 2025: last-of-a-kind mattress sold as-is; salesman pointed the customer to the manufacturer if it failed; one year later a sagging $925 mattress and an email that as-is items have no warranty. Cited next to this Storini file because the public pattern — as-is / no warranty — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.
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