iComfort sag 2.5 inches; claim denied over a liquid stain

A 7 April 2026 r/Mattress post: Serta iComfort bought about four years earlier, sagging within a year, later 2.5 inches on Serta’s own measuring tool. Warranty denied because of a stain from a spill unrelated to the sag, per the poster. Comments note the stain clause is written into the warranty. Cited as a public thread, not this Hong Kong SKU. Cited next to this Storini file because the public pattern — stain clause / 2.5 inch denied — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Reddit r/Mattress — Advice on Serta Mattress Warranty Claim →

Back to the primary record or the public complaint desk.