Retailer stopped selling Serta; brand emails 'nearly none'

Review dated 7 May 2026: mattress sagged after one year; Mathis Home said it no longer sells Serta and could not help, allegedly because of lack of support from the brand; emails with Serta since the previous May produced almost no help. Unprompted Trustpilot review. Cited next to this Storini file because the public pattern — dealer dropped the line — is the context Serta already lives in. This is not a claim that the Hong Kong mattress is the same SKU. It is a claim that silence is not unique, and that published warranty and service sentences already exist for Serta to use if it wanted to answer.

Trustpilot — Mathis Home / Serta support →

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