How does Serta US copy describing White Glove Delivery — scheduled delivery, setup in the room of choice, packaging removal, old-mattress haul-away — sit next to a Hong Kong delivery of a ~US$23,000 mattress left in the rain for about 24 hours, force-folded nearly 90 degrees, with a 70-year-old family member made to lift, rubbish left behind, and the paying customer blocked?

Serta China's own warranty terms treat damage from improper moving and folding as a non-free-warranty issue. After the strap-folding shown in Exhibits 03–04, will Serta inspect this mattress in person and issue a written factory opinion, or does the folding exclusion exist only to deny later claims?

The sale name was Storini King Size. The metal badge says AvantGarde. A label reads Sari/San Sebastian Matt 220x200 - W13118HM, date line 07/05/26 Thu. Another label shows Huizhou, specification 200*220~L2201, production date 2026/04/02. Another shows New Zealand Made / The Comfort Group. What is the exact model map? Produce the original advertisements.

Was this mattress sold as a New Zealand import of an American brand? If yes, produce the production, export and import records that reconcile New Zealand Made with a Huizhou manufacturing place on the same product. If no, say the sales claim was false, in writing.

The photographs show QR codes, barcodes, serial-style lines, Truck:99, SEQ:422, Paper Tag RFID, and a quality-approved table. Decode them. Name the authorised dealer, the channel, any store-transfer, the QC sign-off and the invoice entity. If Serta cannot, that failure is part of the complaint.

The ~US$23,000 / HK$168,180 was paid in full. Produce the official authorised-channel invoice, or admit that no such record exists. If staff or a channel operator collected the money privately, off the books, say so. What controls exist against off-book collection and commercial-bribery-type conduct?

If the product is genuine but the exact purchase-channel source cannot be named, is headquarters tolerating grey-market diversion — the same channel confusion Serta China has litigated against as trademark infringement in Foshan and Dongguan (reported July 2025, RMB 1.1 million)?

Why has no named case owner, direct telephone, official case number or inspection appointment been published after notices on 3, 7, 8, 12, 16, 18 July 2026 and 12 September 2026? Silence from a working mailbox is not a bounce.

Public US complaint desks (BBB, ConsumerAffairs, Trustpilot) and Mainland desks (黑猫, 消费保) repeatedly describe sagging, a 1.5-inch warranty gap, stain clauses, dealer-first claims, and unanswered files. Is this Storini file being treated as an isolated shop dispute, or as one more file the brand does not have to answer?

Will Serta preserve, and list in writing, all payment, settlement, invoicing, advertising, channel, dealer, installation, QC, QR/barcode and logistics records for this product, including WeChat/phone logs of the withheld dealer, until the dispute ends?

The demand remains a public apology that names the breach of faith after payment, identification of the dealer from Serta's own records, a written folding/exposure opinion, and a full refund of approximately US$23,000. If the answer is no, give a reason that survives the photographs.

Will the US White Glove pages, the China service-philosophy page, and the China folding-exclusion page remain public while this file is unanswered — or will they go the way of a 403?

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書面での説明を。一点ずつ。

Customer Care, Serta Simmons Bedding, Serta China.

写真、ラベル、米国White Glove、未回答の8通の通知を結びつける12問。

How does Serta US copy describing White Glove Delivery — scheduled delivery, setup in the room of choice, packaging removal, old-mattress haul-away — sit next to a Hong Kong delivery of a ~US$23,000 mattress left in the rain for about 24 hours, force-folded nearly 90 degrees, with a 70-year-old family member made to lift, rubbish left behind, and the paying customer blocked?
Serta China's own warranty terms treat damage from improper moving and folding as a non-free-warranty issue. After the strap-folding shown in Exhibits 03–04, will Serta inspect this mattress in person and issue a written factory opinion, or does the folding exclusion exist only to deny later claims?
The sale name was Storini King Size. The metal badge says AvantGarde. A label reads Sari/San Sebastian Matt 220x200 - W13118HM, date line 07/05/26 Thu. Another label shows Huizhou, specification 200*220~L2201, production date 2026/04/02. Another shows New Zealand Made / The Comfort Group. What is the exact model map? Produce the original advertisements.
Was this mattress sold as a New Zealand import of an American brand? If yes, produce the production, export and import records that reconcile New Zealand Made with a Huizhou manufacturing place on the same product. If no, say the sales claim was false, in writing.
The photographs show QR codes, barcodes, serial-style lines, Truck:99, SEQ:422, Paper Tag RFID, and a quality-approved table. Decode them. Name the authorised dealer, the channel, any store-transfer, the QC sign-off and the invoice entity. If Serta cannot, that failure is part of the complaint.
The ~US$23,000 / HK$168,180 was paid in full. Produce the official authorised-channel invoice, or admit that no such record exists. If staff or a channel operator collected the money privately, off the books, say so. What controls exist against off-book collection and commercial-bribery-type conduct?
If the product is genuine but the exact purchase-channel source cannot be named, is headquarters tolerating grey-market diversion — the same channel confusion Serta China has litigated against as trademark infringement in Foshan and Dongguan (reported July 2025, RMB 1.1 million)?
Why has no named case owner, direct telephone, official case number or inspection appointment been published after notices on 3, 7, 8, 12, 16, 18 July 2026 and 12 September 2026? Silence from a working mailbox is not a bounce.
Public US complaint desks (BBB, ConsumerAffairs, Trustpilot) and Mainland desks (黑猫, 消费保) repeatedly describe sagging, a 1.5-inch warranty gap, stain clauses, dealer-first claims, and unanswered files. Is this Storini file being treated as an isolated shop dispute, or as one more file the brand does not have to answer?
Will Serta preserve, and list in writing, all payment, settlement, invoicing, advertising, channel, dealer, installation, QC, QR/barcode and logistics records for this product, including WeChat/phone logs of the withheld dealer, until the dispute ends?
The demand remains a public apology that names the breach of faith after payment, identification of the dealer from Serta's own records, a written folding/exposure opinion, and a full refund of approximately US$23,000. If the answer is no, give a reason that survives the photographs.
Will the US White Glove pages, the China service-philosophy page, and the China folding-exclusion page remain public while this file is unanswered — or will they go the way of a 403?

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