CAP-007 — 消费保 97421909 — Yuxi sag in about a month; 400-880-1931 missed its 48-hour promise

消费保 97421909 — Yuxi sag in about a month; 400-880-1931 missed its 48-hour promise

消费保 97421909：玉溪专卖店约一个月塌陷；400-880-1931 承诺 48 小时后失约

Each still is a headless-Chrome capture of a public URL, taken 14 September 2026. It is a citation, not a court finding and not this Hong Kong Storini SKU. Private names on the platforms are already nicknames. Do not treat a screenshot as proof that every sentence on the original page is true — treat it as proof that the page existed, with this heading, this amount, and this brand reply or silence, on the capture date.

消费保 97421909 — Yuxi sag in about a month; 400-880-1931 missed its 48-hour promise

English caption. 消费保 97421909, 1 August 2024. 云南玉溪红塔区舒达专卖店, 14,000 yuan for bed frame plus mattress. Odour, then use, then sag that would not rebound after about a month. Taken away ‘for factory inspection’, then silence. On 29 July the complainant rang 400-880-1931 — the number Serta China still publishes — and was promised a result in 48 hours. By 1 August there was still no result. The hotline on serta.cn and the hotline that did not call back are the same number.

中文说明。 消费保 97421909，2024-08-01。云南玉溪红塔区舒达专卖店，床架加床垫 14,000 元。异味后使用，约一个月塌陷不回弹。拉走「返厂检测」后拖延。7 月 29 日打 400-880-1931——舒达中国对外仍公布的号码——称 48 小时内给结果，至 8 月 1 日仍未回复。serta.cn 上的热线，和这张截图里失约的热线，是同一个号码。

繁體說明。 消費保 97421909，2024-08-01。雲南玉溪紅塔區舒達專賣店，床架加床墊 14,000 元。異味後使用，約一個月塌陷不回彈。拉走「返廠檢測」後拖延。7 月 29 日打 400-880-1931——舒達中國對外仍公布的號碼——稱 48 小時內給結果，至 8 月 1 日仍未回覆。serta.cn 上的熱線，和這張截圖裡失約的熱線，是同一個號碼。

Original URL. https://www.xfb365.com/tousu/97421909

Capture date. 2026-09-14. Headless Chrome, desktop viewport. Not a photograph of a shop. Not generated satire.

Cited as PUB-027 →

Gallery: all captures. Desk: public complaints. This file: serta.asia.

ID	CAP-007
Desk	消费保
Captured	2026-09-14
Source card	PUB-027

CAP-007

Desk

消费保

Captured

2026-09-14

Source card

PUB-027