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Home · Sources · PUB-027

PUB-027 · 2024-08-01 · CN

玉溪专卖店悬浮床：约一个月塌陷；400-880-1931 未按期回复

消费保 97421909

This desk is not a class action and not a finding of fraud. Each card is a public, dated consumer record cited to its source. Names of private individuals are omitted. Themes (sagging, warranty gap, installation, cut-label, silence) are the complainant's index, not a court verdict. This Hong Kong Storini file sits beside them so Serta cannot pretend the silence is unique.
消费保 97421909 — Yuxi sag in about a month; 400-880-1931 missed its 48-hour promise
消费保 97421909 — Yuxi sag in about a month; 400-880-1931 missed its 48-hour promise 消费保 97421909, 1 August 2024. 云南玉溪红塔区舒达专卖店, 14,000 yuan for bed frame plus mattress. Odour, then use, then sag that would not rebound after about a month. Taken away ‘for factory inspection’, then silence. On 29 July the complainant rang 400-880-1931 — the number Serta China still publishes — and was promised a result in 48 hours. By 1 August there was still no result. The hotline on serta.cn and the hotline that did not call back are the same number. Captured 2026-09-14 from https://www.xfb365.com/tousu/97421909.

Cited text. 2024-03-24 云南玉溪红塔区舒达专卖店 14,000 元床架加床垫。异味后使用，约一个月塌陷不回弹；店方拉走返厂检测后拖延；7 月 29 日打 400-880-1931，称 48 小时内给结果，至 8 月 1 日仍未回复。热线号码与舒达中国对外公布的一致。

Why it sits next to Storini. This card is not a finding that the Hong Kong Storini mattress is the same SKU or the same dealer. It is a dated, cited public record of how Serta already appears on complaint desks: sagging, warranty measurement gaps, dealer-first doors, installation fights, cut-label goods, and files that close without a brand reply. The Storini file asks for a named case owner, an official-channel invoice, a folding/exposure opinion and a refund. Theme indexed here: sagging / 400 hotline silence. Region: CN.

Primary URL. https://www.xfb365.com/tousu/97421909

Bind this to the twelve questions, the screenshot gallery, the White Glove landing, the 1.5-inch warranty landing, and the Hong Kong record.

IDPUB-027
Date2024-08-01
RegionCN
Themesagging / 400 hotline silence
Source消费保 97421909
Screenshots1