White Glove: setup in the room of choice, old-mattress removal

Cited text. Official US copy: White Glove Delivery, extra fee, includes set-up in the room of your choice and removal of an old mattress. Threshold Delivery is front-door only. 100-night trial on serta.com orders. Non-serta.com orders must return through the original retailer. Capture filed as captures/serta-com-hero.png plus this policy URL.

Why it sits next to Storini. This card is not a finding that the Hong Kong Storini mattress is the same SKU or the same dealer. It is a dated, cited public record of how Serta already appears on complaint desks: sagging, warranty measurement gaps, dealer-first doors, installation fights, cut-label goods, and files that close without a brand reply. The Storini file asks for a named case owner, an official-channel invoice, a folding/exposure opinion and a refund. Theme indexed here: White Glove. Region: US.

Primary URL. https://www.serta.com/pages/shipping-returns

Bind this to the twelve questions, the screenshot gallery, the White Glove landing, the 1.5-inch warranty landing, and the Hong Kong record.