100-night trial is a serta.com path; other retailers are on their own terms

Cited text. Official distinction: serta.com 100-night trial and free returns; if you did not buy on serta.com, return through the original retailer; if that retailer is gone, the mattress is often a final sale. This Hong Kong purchase was not a serta.com cart checkout. The brand still sold the mark.

Why it sits next to Storini. This card is not a finding that the Hong Kong Storini mattress is the same SKU or the same dealer. It is a dated, cited public record of how Serta already appears on complaint desks: sagging, warranty measurement gaps, dealer-first doors, installation fights, cut-label goods, and files that close without a brand reply. The Storini file asks for a named case owner, an official-channel invoice, a folding/exposure opinion and a refund. Theme indexed here: trial vs retailer. Region: US.

Primary URL. https://www.serta.com/pages/shipping-returns

Bind this to the twelve questions, the White Glove landing, the 1.5-inch warranty landing, and the Hong Kong record.