This desk is not a class action and not a finding of fraud. Each card is a public, dated consumer record cited to its source. Names of private individuals are omitted. Themes (sagging, warranty gap, installation, cut-label, silence) are the complainant's index, not a court verdict. This Hong Kong Storini file sits beside them so Serta cannot pretend the silence is unique.
黑猫 17376233817 — warehouse ‘open-bin’ sale, not delivered, 21,498 yuan, brand: ‘forwarded’ Black Cat complaint no. 17376233817, 27 September 2024. Title: “舒达床垫，欺诈隐瞒性消费者，未送货，拒不退款”. Amount 21,498 yuan. Status: completed after 30 days with no further user action. The complainant says a shop salesman used ‘headquarters dumping / historic low / first open-bin sale in 16 years’ to send them to a warehouse; a stamp ‘open-bin goods, no returns’ was added after they signed; promised lifetime mite-removal became one free service on the official hotline. Serta 舒达’s public reply on this page is four characters plus a clause: 已转达相关部分跟进核实 — forwarded to the relevant unit. Then the platform auto-closed. Silence by forwarding is the exhibit.
Captured 2026-09-14 from https://tousu.sina.com.cn/complaint/view/17376233817.
Why it sits next to Storini. This card is not a finding that the Hong Kong Storini mattress is the same SKU or the same dealer. It is a dated, cited public record of how Serta already appears on complaint desks: sagging, warranty measurement gaps, dealer-first doors, installation fights, cut-label goods, and files that close without a brand reply. The Storini file asks for a named case owner, an official-channel invoice, a folding/exposure opinion and a refund. Theme indexed here: open-bin / not delivered. Region: CN.
