PUB-057 — 倾城 23,999 元腰疼要退，扣 30%；平台称未获品牌回复

倾城 23,999 元腰疼要退，扣 30%；平台称未获品牌回复

消费保 100062525

This desk is not a class action and not a finding of fraud. Each card is a public, dated consumer record cited to its source. Names of private individuals are omitted. Themes (sagging, warranty gap, installation, cut-label, silence) are the complainant's index, not a court verdict. This Hong Kong Storini file sits beside them so Serta cannot pretend the silence is unique.

消费保 100062525 — 倾城 mattress 23,999 yuan, back pain, 30% restocking, platform: no brand reply 消费保 100062525, 3 December 2025. 舒达倾城, 23,999 yuan, severe lumbar pain, refund requested. Shop: 30% restocking, said to be undisclosed at sale. The complainant’s point: a few minutes of showroom ‘trial’ is not a night’s sleep. Platform auto-closed 17 January 2026 for lack of an effective brand reply. A ~US$3,300 mainland SKU and a ~US$23,000 Hong Kong SKU are different prices. The unanswered-brand pattern is not. Captured 2026-09-14 from https://www.xfb315.com/tousu/100062525.

Cited text. 2025-09-28 购买舒达倾城 23,999 元，严重腰痛要求退款。商家要扣 30%，称售前未告知。投诉人指出门店几十分钟试睡不是一整晚。消费保 2026-01-17 因未获得投诉品牌方的有效回复自动关闭。截图见 /captures/CAP-010。

Why it sits next to Storini. This card is not a finding that the Hong Kong Storini mattress is the same SKU or the same dealer. It is a dated, cited public record of how Serta already appears on complaint desks: sagging, warranty measurement gaps, dealer-first doors, installation fights, cut-label goods, and files that close without a brand reply. The Storini file asks for a named case owner, an official-channel invoice, a folding/exposure opinion and a refund. Theme indexed here: 30% restocking / back pain. Region: CN.

Primary URL. https://www.xfb315.com/tousu/100062525

Bind this to the twelve questions, the screenshot gallery, the White Glove landing, the 1.5-inch warranty landing, and the Hong Kong record.

ID	PUB-057
Date	2025-12-03
Region	CN
Theme	30% restocking / back pain
Source	消费保 100062525
Screenshots	1

PUB-057

Date

2025-12-03

Region

Theme

30% restocking / back pain

Source

消费保 100062525

Screenshots